The telephone reactivation method allows you to talk to a Microsoft customer service representative to complete the reactivation process. The appropriate telephone number is determined by the country/region that is configured for the Remote Desktop license server, and that telephone number is displayed in the Reactivate Server Wizard.

Membership in the local Administrators group, or equivalent, on the RD Licensing server that you plan to configure, is the minimum required to complete this procedure. Review details about using the appropriate accounts and group memberships at https://go.microsoft.com/fwlink/?LinkId=83477.

To reactivate a Remote Desktop license server by using the telephone

  1. On the license server, open Remote Desktop Licensing Manager. To open Remote Desktop Licensing Manager, click Start, point to Administrative Tools, point to Remote Desktop Services, and then click Remote Desktop Licensing Manager.

  2. Verify that the connection method for the Remote Desktop license server is set to Telephone by right-clicking the license server that you want to reactivate, and then clicking Properties. On the Connection Method tab, change the connection method if necessary, ensure that the correct country or region is selected in the Select Country or Region list, and then click OK.

  3. Right-click the license server that you want to reactivate, point to Advanced, and then click Reactivate Server. The Reactivate Server Wizard starts.

  4. On the Welcome page, click Next.

  5. Call Microsoft by using the telephone number that is displayed on the License Server Reactivation page, and then provide the Microsoft customer support representative with the product ID and license server ID that is displayed on your screen.

  6. The representative processes your request to reactivate the license server, and then provides you with a new license server ID. On the License Server Reactivation page in the Reactivate Server Wizard, type the new license server ID that the representative provides, and then click Next. The license server is reactivated.

  7. On the Completing the Reactivate Server Wizard page, click Finish.

Additional references

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