Creating rules

You can use Fax Service Manager to create rules for routing outgoing faxes. For example, you can create a group for local destinations and another for domestic long distance destinations, or a group for a specific foreign destination.

Using these rules helps you ensure that your fax devices are used efficiently, and outgoing faxes do not spend idle time in queues. If all of the devices in a group are constantly busy, or if faxes accumulate within queues, check the group and rule configurations.

To add or delete a routing rule for outgoing faxes

  1. Open Fax Service Manager.

  2. In the left pane, double-click Outgoing Routing.

  3. Right-click Rules, point to New, and then click Rule.

  4. In Add New Rule, if you know the country/region code, type it in Country/region code. If you are not sure of the code, click Select. In the drop-down list, click a country/region, and then click OK.

  5. Under Area code, select Specific to limit the rule within the selected country/region and then type the area code, or select All areas to apply the rule to the entire country or region.

  6. Under Target device, if you want the rule to apply to a specific device or routing group, do one of the following:

    • If you want the rule to target a device, select Device, and then select a device from the drop-down list.

    • If you want the rule to target a routing group, select Routing group, and then select a group from the drop-down list.

Additional considerations

  • To configure fax components, you must be a member of the Administrators group or you must have been delegated the appropriate authority.

  • To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.

Additional references

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