You cannot complete the initialization of the Trusted Platform Module (TPM) in your computer when disconnected from your organization's network if either of the following two conditions exist:

  • An administrator has configured your computer to require that TPM recovery information be saved in Active Directory Domain Services (AD DS). This requirement can be configured through Group Policy.

  • A domain controller cannot be reached. This can occur on a computer that is currently disconnected from the network, separated from the domain by a firewall, or experiencing a network component failure (such as an unplugged cable or a faulty network interface card).

In either case, an error appears, and you will not be able to complete the initialization process.

To avoid this issue, initialize the TPM while you are connected to the corporate network and able to contact a domain controller.

For step-by-step procedures on how to set up the TPM on your computer, see the Windows Trusted Platform Module Management Step-by-Step Guide (